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Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we'll help you every step of the way.
Your system is a magical collection of hardware, software, apps, and cloud services, from the world’s best technology designers, integrated into your home and lifestyle by AKIS. Ongoing care of your system on a regular basis ensures proper function, improved performance, reliability, and longevity.
While your system does include manufacturer’s hardware warranties and our 1-year system warranty on components and workmanship, we recommend one of our Performance Plans for the overall support and service. With our 24/7/365 remote support program, our plans cover all system integrations, programming, software, networks, connectivity to your internet service or cable TV provider, diagnosis, troubleshooting, monitoring, updates and maintenance. Additionally, our plans include our on-site 25-point wellness checkup.
The very best Performance Plan, custom‑tailored to your home and needs. The Platinum Plan keeps your system running at peak performance. Quarterly wellness checkups, 24/7/365 proactive monitoring, and our full suite of ongoing care.
Our top standard plan which includes 24/7/365 proactive remote monitoring and system support, with two system wellness checkups per year.
24/7/365 proactive remote system monitoring, updates and service via phone, email, and chat
24/7/365 remote system monitoring, updates and service via phone, email, and chat.
On‑site or remote service at $165 for the 1st half‑hour and then $165 each additional hour.
| FEATURES | PLATINUM | GOLD | SILVER | BRONZE | PER INCIDENT |
|---|---|---|---|---|---|
| Proactive remote system monitoring | ✓ | ✓ | ✓ | X | X |
| Remote system care | ✓ | ✓ | ✓ | ✓ | X |
| Extended remote service hours (24/7/365) | ✓ | ✓ | ✓ | ✓ | X |
| Extended on‑site service hours | Mon-Fri, 8:00 AM-6:00 PM* | Mon-Fri, 8:00 AM-6:00 PM* | Mon-Fri, 9:00 AM-5:00 PM* | Mon-Fri, 9:00 AM-5:00 PM* | Mon-Fri, 9:00 AM-4:00 PM* |
| Priority scheduling | Within 24 hrs | 1 business day | 2 business days | As available | As available |
| Response time | Less than 1 hr | Less than 1 hr | Less than 1 hr | Less than 1 hr | Within 24 hrs |
| Complimetary site visits for service or support | ✓ | X | X | X | X |
| Complimentary equipment repair service | Up to 3 years from new** | X | X | X | X |
| 25-Point Welness system checkup | 4 visits per year | 2 visits per year | 1 visit per year | X | X |
| Lighting and shade screen reprogramming | ✓ | ✓ | X | X | X |
| Recorded surveillance video footage retrieval | ✓ | ✓ | ✓ | X | X |
| Power management for surge/brownouts | ✓ | ✓ | ✓ | X | X |
| WiFi & Network configuration management | ✓ | ✓ | ✓ | X | X |
| Annual WiFi network scan | ✓ | ✓ | ✓ | X | X |
| Internet and CableTV troubleshooting | ✓ | ✓ | ✓ | X | X |
| ISP Concierge | ✓ | ✓ | X | X | X |
| Transferable to new home | ✓ | ✓ | X | X | X |
| Includes AKIS AlarmNet Plan | ✓ | X | X | X | X |
*Hours are subject to change.
**Excludes replacements and applies to equipment purchased at American Knight only.
A: We can now do most maintenance, updates, support and even system repairs remotely. If there’s a new update that would normally require a home visit, we can often perform the maintenance right from our office without interrupting you for a home visit. This reduces time and expense for you and for us.
A: More than ever. We rarely replace hardware. But there are constant software updates, not only on what we installed, but on your mobile devices, streaming platforms and internet services.
A: As a break/fix client, you can choose to pay per incident by the hour, but won’t receive priority scheduling, extended hours or over a dozen other benefits. In fact, you’ll likely pay more than if you were on a plan.
A: Just about any device that’s connected including all critical system automation and networking hardware; exactly the items that are most dependent on software updates.
A: Older hardware like some TVs and a few 3rd party apps.
A: Your manufacturer warranties are fully in effect.
A: Yes, we offer an annual agreement that automatically renews.
A: Our Performance Plans are paid yearly.
Send us your details, and one of our friendly and knowledgeable professionals will reach out.